First: Exchanges and Returns Within 14 Days of Receipt Without a Reason

  • The consumer has the right to exchange or return the item and receive a full cash refund—bearing only the shipping cost—without needing to provide any reasons within fourteen days of receiving it.

  • The consumer has the right within thirty days of receiving the item to exchange or return it with a cash refund if it contains a defect.

Exceptions:

The consumer may not exercise the right of exchange or return in the following cases:

  1. If the nature of the item, its characteristics, packaging, or wrapping prevents its replacement or return, or makes it impossible to restore it to the condition it was in at the time of purchase.

  2. If the goods are perishable consumer goods.

  3. If the item is not in the exact same condition it was in at the time of sale due to a reason attributable to the consumer.

  4. If the goods were manufactured according to special specifications requested by the consumer, and the item matches those specifications.

Second: Exchange or Return of Defective Goods Within 30 Days of Receipt

  • The consumer has the right within thirty days of receiving the item to exchange or return it with a cash refund if it contains a defect.

  • In such cases, the consumer must contact the supplier (the seller, distributing company, or warranty company) and clarify the defect.

  • Upon the consumer’s request, the supplier is obligated to replace the item or accept its return with a refund of its value—with the consumer bearing only the shipping cost—within one week of the consumer’s request. The refunded amount will be returned using the original payment method.

  • In the event of a dispute regarding whether the item has a defect, the consumer has the right to file a complaint with the relevant authority, which will examine and investigate the complaint, communicate with the supplier, and issue a binding decision on the matter.